Return and refund policy

At Clementine Nails, we take pride in our carefully handcrafted artificial nails. Our goal is to provide the highest quality products and a pleasant shopping experience. Please read our comprehensive return and exchange policy carefully.

Order Changes and Cancellations: You can change or cancel your order within 24 hours of placing it. After this period and once the order has been processed and shipped to our delivery partner, changes and cancellations are not possible. This policy allows us to deliver your order quickly and efficiently.

Undelivered Packages Due to Incorrect Delivery Information: Providing accurate delivery information is essential for successful delivery. If a package is not delivered due to incorrect or incomplete details, we cannot issue a full refund as international shipments cannot be returned to our warehouse. Additionally, if the delivery fails due to the recipient’s absence, additional shipping costs may apply for resending. To avoid issues, please verify your details before submitting the order.

No Returns or Exchanges: Due to the handmade nature of our artificial nails, we do not offer returns or exchanges. Each set is crafted with care and is suitable for multiple uses. Detailed product descriptions, images, and sizing information are available to assist you in making your purchase decision.

Exceptions for Damaged Products: We understand that unforeseen complications may occur during shipping that lead to product damage. If you receive a damaged set of nails, please contact our customer support team within 7 days of receiving your order. Provide clear photos of the damaged nails so that we can assess the situation. If your case is confirmed as valid, we will refund the cost of the damaged nails.

Return Process for Damaged Products: To begin the return process, please contact our customer support team via email or other official support channels. Provide your order number, contact information, and the reason for the return. Our team will send you further instructions for processing the return.

Quality Assurance: Each set of Clementine Nails is unique and may have slight variations due to the handmade process. We strive for the highest quality in both production and packaging to minimize the risk of any issues.

If you have any additional questions or concerns about our return and exchange policy or the return process for damaged products, please do not hesitate to contact our customer support team. We are here to help and ensure you have the best shopping experience at Clementine Nails.